Darbo skelbimas

Associate, Digital Review Team
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-02-28
Save Saved
Reikalingos kalbos
EN
Darbuotojų LT
2000
Darbo skelbimai
16
Įkurta Lietuvoje
2010

We’re seeking for Associate in Western Union Digital Review Team based in our Vilnius, Lithuania Office. As an Associate you will be responsible for analyzing digital transactions to make sure that no fraudulent activity is involved. You will contact Western Union customers as needed or customers will contact you to verify details regarding specific money transfers. You will resolve complex problems independently and decide when to escalate a case or to proceed with the regular transaction handling procedures.

Sounds interesting? Here are some specifics what Associate does:

  • Analyzes information related with digital money transfers
  • Performs investigations when needed to make sure transactions are not fraudulent
  • Contacts customers when needed by phone to verify additional details making sure that customers’ money is secured
  • Receives incoming calls from customers who was requested to verify information related with their money transfers
  • Complies with all banking and compliance regulations while performing daily responsibilities
  • Actively shares the best practice cases within the team

What you will need to succeed:

  • Strong communications skills
  • Customer and result oriented mindset
  • Fluent in English (both verbal and written)
  • Fluent in Italian, German, French, Spanish, or Russian language
  • Flexibility for work dynamics
  • Willingness to work in open-office environment
  • Willingness to work in rotating shifts (including weekends and holidays)

What will make you stand out:

  • Experience in customer service
  • Proven experience of team work
  • Advanced knowledge of MS Office tools

What’s in it for you?

  • Training sessions with Quality Assurance team to be ready to perform your responsibilities
  • Non-stop learning process
  • Opportunities to participate in process improvements, operational and employee satisfaction initiatives, projects for professional and personal growth
  • Career development sessions with direct supervisor
  • Comprehensive Western Union employee benefits package
  • Global Western Union employee recognition program

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