Darbo skelbimas

Business Analyst in Digitalisation Chapter
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-01-31
Reikalingos kalbos
EN
Darbuotojų LT
2500
Darbo skelbimai
39
Įkurta Lietuvoje
2012

Role

As a Business Analyst in the Digitalisation Chapter you will be a part of the Transformation and Improvement Team within Transaction Banking area.  

In this role you will be collaborating with the teams working with customer service delivery to identify the pain points that the teams or our customers are experiencing in the service delivery process.  You will be involved in finding the best solution to address them. In the end, you will have to define requirements for the solution so it can be implemented by developers, creating RPA, BPM and other solutions.

Focus area

  • Identifying opportunities to improve processes from customer experience, quality or efficiency perspective
  • Getting down to the details, identifying the reasons why an improvement or a change is needed and finding the optimal solution
  • Transforming the opportunity and business needs in to requirements for RPA developers
  • Facilitating the communication between IT and Business throughout the requirement specification and development process
  • Challenging the business, your team, your manager and yourself to improve the way we work and the way we provide services to our customers

Area of Expertise

  • Proven experience in applying RPA, BPM, Macros or other automation solutions by identifying the opportunities for automation and defining the requirements
  • Experience of creating low tech automation solutions (scripts, macros, rules, hotkeys) would be an advantage
  • Experience in mapping and optimising processes would be an advantage
  • Ability to work independently in a big organisation
  • Good collaborative and communication skills
  • Ability to identify core reasons behind a problem
  • Excellent written and spoken English

Promise

  • One of the leading Global Service Centre in Lithuania
  • A growing, international company which concentrates on innovative business facing solutions
  • Leaders who inspire you to succeed
  • An excellent place to grow your career and develop competences
  • A collaborative Scandinavian culture

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