Darbo skelbimas

Business Support Analyst (FINNISH) in Service Desk
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-06-05
Išsaugoti Išsaugota
Reikalingos kalbos
EN
FIN
Darbuotojų LT
2500
Darbo skelbimai
71
Įkurta Lietuvoje
2012

About the role

Supporting Danske Bank colleagues as well as delivering world class customer service on daily basis by identifying, owning and driving excellence of support and processes. Our colleagues are our customers – this is our point of view. This opportunity should catch your attention if you are willing to become Expert of bank products and processes and provide support and solutions for colleagues cross Scandinavian countries. And you will be the first who will be contacted when a problem or issue will arise. This position will let you learn back-office tasks as well as use your customer service talent.

Responsibilities

  • Provide consultation on Daily banking, Lending, Investment and Other banks’ products and processes for our colleagues
  • To provide access rights support and resolution for our colleagues
  • Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a fast resolution of incidents and requests, that cannot be resolved at 1st line
  • Drive forward the continuous improvement of the department by championing change and driving service improvements
  • Create and update procedures/checklists as well as support documentation

We offer

  • An inspiring environment in a large IT organization
  • A perfect opportunity to join a growing IT team and face the challenge and the opportunity to influence and shape the team in Vilnius
  • Work in an international team, which concentrates on innovative business facing solutions
  • An extensive learning opportunities to ensure that your skills are maintained and updated on an ongoing basis
  • Highly skilled team and career opportunities
  • Cross business career opportunities in bank

Requirements

  • Strong level of Finnish and English languages (both written and spoken)
  • Strong motivation to learn and work in an Advisers’ role
  • Analytical skills and high level of accuracy and attention to details
  • Ability to work with challenging work situations
  • Willingness to help and support your colleagues in a daily work
  • Preference to work within a team as opposed to working alone
  • High customer attention and/or customer service experience

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