Darbo skelbimas

Client Support Specialist (Technical)
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-04-01
Išsaugoti Išsaugota
Reikalingos kalbos
EN
Darbuotojų LT
158
Darbo skelbimai
3
Įkurta Lietuvoje
2015

Summary

As a Client Support Specialist you will be the primary liaison between our global customers and our 24/7 technical support in a goal driven environment. You will assist customers by answering and directing incoming phone calls, opening cases when needed, and directing registered cases. Your primary focus will be on providing customer service by performing question/problem diagnosis in order to transfer call/case to appropriate technical support group as well as resolving our customers issues whenever possible.

Essential Duties and Responsibilities:

  • Handle a high volume of client support requests via phone, email and web
  • Understand our customer needs, expectations and assist them to achieve resolution
  • Review support cases for technical and troubleshooting accuracy

Requirements:

  • College degree in Computer Science/IT related field or an equivalent combination of education and work experience
  • Proficient written/spoken English is a must, fluent French or Polish is a strong plus
  • Ability to work late night shifts
  • Help Desk experience, level 1 troubleshooting experience in a support center highly preferred

We offer:

  • Employee benefits: health insurance, referral bonus
  • Office Happy Hours and company’s outings
  • Fully stocked kitchen with snacks and beverage options
  • Apple equipment

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