Darbo skelbimas

Customer Quality Manager (m/f)
Pozicija
Specialist
Vieta
Kaunas
Galioja iki
2019-09-30
Išsaugoti Išsaugota
Reikalingos kalbos
EN
Darbuotojų LT
126
Darbo skelbimai
39
Įkurta Lietuvoje
2017

Description

  • Complaint management and corrective actions, 8D report execution in customer portal and CQTS
  • Customer performance rating / score card
  • Monitoring and reporting on the 0-km, field quality and guarantee costs
  • Warranty management (beyond complaint handling: field observation and cost management)
  • Processing of extraordinary processes NCCs
  • Negotiations with the customer regarding the technical factor
  • Support with failure calculation in the case of new projects (PPM failure risk calculation – 0 KM and field)
  • Prevention of quality problems in the ramp-up phase and during series (support during customer audits and process audit)
  • Support for all products in series for the assigned customer; recognition, highlighting and solution of quality problems
  • Communication with the customer on regular basis, to discuss quality improvements
  • Fault prevention by means of lessons learned and transfer of know-how
  • Supporting and realizing customer audits: organizing the audit with the affected sector, liaising with the customer, preparing documents (e.g. statistics, 0-km/field data, lessons learned), keeping track of action taken

Qualifications

  • Academic degree and relevant professional experience
  • Profound professional experience in automotive/electronics, manufacturing and quality activities, preferably as a customer interface
  • Professional experience with quality tools (APQP, PPAP)
  • Knowledge of FMEA and control plan
  • Professional knowledge of quality standards ISO 9001, IATF 16949, VDA 6.3, VDA 6.5, IPC A610 class 3
  • Problem solving skills
  • Fluent English language skills

What we offer

  • Health insurance package
  • Accident insurance 24/7
  • Full travel insurance (valid on business trips)
  • Flexible work concept
  • Bonus based on annual performance

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent, and affordable solutions for vehicles, machines, traffic and transportation. In 2018, Continental generated preliminary sales of around €44.4 billion and currently employs around 244,000 people in 61 countries and markets.

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