Darbo skelbimas

Customer Quality Manager
Pozicija
Specialist
Vieta
Kaunas
Galioja iki
2019-09-02
Išsaugoti Išsaugota
Reikalingos kalbos
EN
Darbuotojų LT
126
Darbo skelbimai
50
Įkurta Lietuvoje
2017

Job Description

  • Complaint management and corrective actions, 8D report execution in customer portal and CQTS
  • Customer performance rating / score card
  • Monitoring and reporting on the 0-km, field quality and guarantee costs
  • Warranty management (beyond complaint handling: field observation and cost management)
  • Processing of extraordinary processes NCCs
  • Negotiations with the customer regarding the technical factor
  • Support with failure calculation in the case of new projects (PPM failure risk calculation – 0 KM and field)
  • Prevention of quality problems in the ramp-up phase and during series (support during customer audits and process audit)
  • Support for all products in series for the assigned customer; recognition, highlighting and solution of quality problems
  • Communication with the customer on regular basis, to discuss quality improvements
  • Fault prevention by means of lessons learned and transfer of know-how
  • Supporting and realizing customer audits: organizing the audit with the affected sector, liaising with the customer, preparing documents (e.g. statistics, 0-km/field data, lessons learned), keeping track of action taken

Job Requirements

  • Academic degree and relevant professional experience
  • Profound professional experience in automotive/electronics, manufacturing and quality activities, preferably as a customer interface
  • Professional experience with quality tools (APQP, PPAP)
  • Knowledge of FMEA and control plan
  • Professional knowledge of quality standards ISO 9001, IATF 16949, VDA 6.3, VDA 6.5, IPC A610 class 3
  • Problem solving skills
  • Fluent English language skills

What we offer

  • Health insurance package
  • Accident insurance 24/7
  • Full travel insurance (valid on business trips)
  • Flexible work concept
  • Bonus based on annual performance

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