Darbo skelbimas

Customer service specialist
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-03-23
Atlyginimas
-
Išsaugoti Išsaugota
Reikalingos kalbos
EN
LT
Darbuotojų LT
750
Darbo skelbimai
1
Įkurta Lietuvoje
2010

CUSTOMER SERVICE SPECIALIST

Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $20 billion and 67,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands – Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services – offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com

CUSTOMER SERVICE SPECIALIST

Position Summary:

Day-day management of a dedicated area, duties including order editing / processing, complaint management, tendering, support for service engineer and general resolution of customer enquiries both verbal and written. To act as first point of contact for all external/internal customer service calls.

Job Description:

  • Works alongside field sales to provide exceptional customer service to the customer.
  • Maintains, collates & analyzes tender data.
  • Collates & assembles tender documents where necessary.
  • Liaises with industry managers/field sales managers as required.
  • Handles and responds to all types of customer service issues, orders, service and general enquiries.
  • Takes responsibility for customer follow-up and communication.
  • Resolve complex or difficult customer queries seeking support and clarification where appropriate.
  • Encourages and promotes good attitudes within the Department and the organization.
  • Maintains a professional manner when problems/conflicts arise.

Requirements:

 

  • University Education (chemistry, biochemistry, biology, bioengineering, pharmaceutical).
  • Excellent English and Lithuanian languages (written and oral).
  • Exceptional communication skills-written/oral.
  • Intermediate level experience in Microsoft Office.
  • Willingness to work as part of a team to solve problems.
  • Willingness to visit customers, attend exhibitions, training events and meetings.

The Company offers: 

 

  • The innovative environment of the rapidly growing international company.
  • An exciting opportunity to be part of a dynamic global organization and work with experienced professionals.
  • High performing, driven and supportive working culture and outstanding development possibilities to increase your potential.

 

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