Darbo skelbimas

Customer Support Specialist
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-03-21
Išsaugoti Išsaugota
Reikalingos kalbos
EN
LT
Darbuotojų LT
82
Darbo skelbimai
57
Įkurta Lietuvoje
2011

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Our client Revolut is here for those who refuse to settle. Who never stop moving forwards. Who continue to search for new ideas and better experiences in everything they do. Because today’s hyper-connected world deserves a financial partner just as progressive.One that adapts to your needs, gives you control and constantly pushes you into new exciting spaces. Free international money transfers, fee-free global spending, always at the interbank exchange rate.Business or Consumer, Revolut is the only banking alternative designed for your global lifestyle. Welcome to a world Beyond Banking. Welcome to Revolut.

Job description:

A LITTLE ABOUT US 

From clunky apps to hidden fees, banking as we know it is broken. So we decided to build a company from the ground that would challenge the bigger players and reinvent how people interact with their money — for the better.

Traditional banks are slow and expensive. Realistically, you’re nothing but a number to them with dollar signs attached. So, one continent at a time, we plan on changing this.

This may sound a little salesy, but we’ve signed up more than 3m customers without spending a single penny on marketing. It’s simple really: if you solve an everyday problem, you don’t need to spend a gazillion dollars on fancy marketing campaigns.

OUR CULTURE 

To put it bluntly — it’s about getting shit done and owning what you do. We don’t hide behind fancy job titles or set up bureaucratic processes. Instead we treat our people equally, fairly and give them a ton of freedom and autonomy to create something awesome.

We make mistakes, we learn from them and we back everything up with data and logic.

In three years, we’ve grown to over 600 people and we’re adding around 30 new additions each month. From engineers to marketers, we’re on the hunt for exceptional talent to help us scale our business and get Revolut in the hands of millions of people everywhere.

WHAT WE NEED 

We’re looking for a Customer Support Specialist to sit within our support team. We’ve hired some of the most talented developers and designers that the world of tech has to offer, and We’re keen to showcase their talent to the world – and that’s where you come in.

WHAT YOU’LL BE DOING 

  • Providing our users with an outstanding customer experience – it is part of our mission to make Revolut users feel secure whilst using our service
  • Providing excellent customer service via our in-app live chat
  • Representing Revolut online at all times
  • Collaborating with other teams across London and Moscow to tackle any customers’ issues

Requirements:

  • Flawless English and Lithuanian language
  • Empathy and love for helping people
  • Ability to explain complex issues in an easy and understandable manner
  • Excellent communication skills
  • Strong attention to detail and analytical skills
  • Driven, self-motivated and highly flexible team player
  • Self-learner, independent problem-solver
  • Bachelor’s degree or equivalent
  • Prior customer support experience
  • Strong writing skills and great numeracy and IT skills

Company offers:

  • You’ll get to work in one of the hottest tech startups in the world right now
  • We’ll arm you with all of the latest tech equipment
  • You’ll receive excellent training and guidance from our team
  • Competitive salary
  • Private Medical Care
  • Free dinners

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