Darbo skelbimas

Danish Speaking Help Desk Technician
Junior specialist
Galioja iki
Up to 1500 net
Išsaugoti Išsaugota
Reikalingos kalbos
Darbuotojų LT
Darbo skelbimai
Įkurta Lietuvoje

Danish Speaking Help Desk Technician

Job Description:

Provides level 1 technical support to users for computer related technical problems. Enters tickets into the incident tracking tool; ensures information is accurate, prioritized and assigned to correct technician group.

Essential Job Functions

  • Responds to customer inquiries over phone calls, chats, emails to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. 


  • C1 level of Danish language
  • B2 level of English language
  • Great communications skills
  • Interpersonal skills to interact with customers
  • Ability to work in a team environment
  • Organization skills to balance and prioritize work
  • Analytical and problem-solving skills

It would be great if you have:

  • Experience working with company products and operating systems
  • 1 or more years of technical or customer support experience
  • Experience with solving computer-related problems

We offer:

  • Personal and professional development
  • Professional internal training and support from team managers and trainers
  • Great working environment
  • Open workplace with multicultural community
  • Various “after-work” activities (basketball team, football team, running team, etc)
  • Extra benefits

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