Darbo skelbimas

Data Analyst and Support Specialist
Pozicija
Specialist
Vieta
Kaunas
Galioja iki
2018-12-13
Darbuotojų LT
20
Darbo skelbimai
4
Įkurta Lietuvoje
2018

Data Analyst and Support Specialist

PURPOSE

 

To ensure flight status systems are maintained to the highest standards in order to provide accurate and timely data in OAG’s FlightView solutions and to actively improve data content and coverage.

 

RESPONSIBILITIES

 

Operations

  • Monitor real time inbound and outbound daily message flows and take prompt action to minimise impact of lost/problematic feeds
  • Identify and report operational system/processing failures needing technical intervention or system change
  • Maintain daily data quality and latency checks, ensuring customer deliveries are met

 

Data Coverage

  • Improve flight status data content and coverage according to business/customer requirements
  • Work with data suppliers to test new/revised data feeds, analysing and evaluating outputs to ensure the feed content conforms to agreed industry standards

 

Process Improvement

  • Help improve the effectiveness and efficiency of data and technical processes
  • Identify and log errors reported by customers or detected through quality control checks and work with developers to resolve the issues

 

Support

  • Provide support to global customer base by responding to their queries with successful end resolution
  • Conduct customer on-boarding activities
  • Participate on the On Call rota to support out of hours customer/system issues
  • Provide cover for line manager as and when required and carry out project work/ad hoc task as requested by line management

 

Analysis

  • Identify root cause of data content issues, promptly resolve and successfully implement
  • Provide analysis and stats on data feeds and system issues to support customer queries and business needs
  • Provide analysis and support for developing data governance in terms of availability, usability, integrity and security of all aspects of flight status data

 

 

Essential Qualifications:

  • Fluency in English
  • Sound analytical skills
  • Technical savvy
  • Willingness to learn and a demonstrable enthusiasm for what we do
  • Excellent organization and communication skills

Preferred Qualifications:

  • Previous experience with SQL (Foundation level) would be huge benefit

Company offers:

  • The opportunity to work with people who are also passionate about technology and business domain
  • A brand new office in Kaunas, with the opportunity to travel to our other offices globally
  • An opportunity to join an industry leading international company positioned at the heart of the global and rapidly evolving air travel industry
  • An attractive compensation and benefits package including private health insurance
  • Great growth and development opportunities

 

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