Darbo skelbimas

Fintech Associate for DevPortal Team
Pozicija
Junior specialist
Vieta
Vilnius
Galioja iki
2019-12-31
Atlyginimas
from 1400 to 2100 gross EUR/monthly
Išsaugoti Išsaugota
Reikalingos kalbos
EN
Darbuotojų LT
3700
Darbo skelbimai
41
Įkurta Lietuvoje
2012

Area

Fintech associate for DevPortal team for the Danske Bank Developer Portal (https://developers.danskebank.com/) is an outstanding way to not only learn more about Open Banking and the innovative front of the financial industry, but also to network with important stakeholders and partners within the organisation and the fintech community.

You will be supporting the team through all of our communication channels as well as delivering world-class customer service on a daily basis by identifying, owning and driving excellence of support, content, processes and channels. This position will allow you to develop yourself in handling back office tasks, improve your stakeholder management skills and be part of creating new partnerships between the bank and other innovative organisations.

Additionally, you will be working in Agile manner, where you will support our Product Owner and Scrum master on daily activities, such as Jira task tracking, maintaining backlog, support team during Agile ceremonies. Help the team with content creation and management.

Mission

  • Own Developer Portal content, modify and create new
  • Support Product owner and Scrum master on daily tasks
  • Drive forward the continuous improvement of the partners support processes and tools
  • Coordinate closely with the Developer Portal team in Lithuania and Denmark
  • Overview content quality in Danske Bank Developer Portal
  • Compile newsletter and communication with partners
  • Welcome in and be pro-active with customers giving them a pleasant experience (no phone calls)
  • Log the queries of customers and analyse them in order to discover any underlying issues or trends
  • Drive the increase of number of tickets resolved at first point of contact by sharing information, updating existing knowledge and writing new knowledge documentation
  • Monitor all internal and inbound communication channels (intercom, emails) for any events that indicated a threat to the Developer Portal standard operations and take appropriate steps to mitigate across all teams
  • Liaise with 2nd/3rd line support teams and both internal and external stakeholders to reach a speedy resolution of incidents and requests, that cannot be resolved at 1st line with you
  • Compile newsletter and communication with partners
  • Provide support and resolution of all types of incidents and requests reported via the Developer Portal
  • Monitor and maintain the Developer Portal’s support processes and systems
  • Respond to partner support tickets according to our SLAs

Skills

  • Understanding of Agile methodologies
  • Interpersonal skills as you will regularly be in contact with different internal and external stakeholders
  • Capacity to work well within a team, but can also drive responsibly different tasks alone
  • Attention to detail and a structured approach to everything while using several tools and processes
  • Technical understanding (preferred, but not required, especially around Open Banking and APIs)
  • Excellent problem-solving skills where you apply logical thinking
  • The ability to prioritise your workload
  • The capacity to explain clearly a problem to a customer/colleague
  • Strong motivation to give a qualitative service level experience
  • High level of professionalism while dealing with challenging work situations
  • Some experience as technical writer
  • Strong level of English, both written and spoken

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1400 EUR to 2100 EUR gross EUR/monthly).

We care about your well-being and work-life balance, so we offer a whole package of benefits for you in addition! Check this out.

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