Darbo skelbimas

We’re seeking a Consumer Fraud Prevention Specialist to work in our Vilnius office. In this role, you will operate within the Courtesy Call Back (CCB) department. This team is preventing fraud and protecting Western Union brand by educating customers and raising their awareness. This position involves working with customers and colleagues from all over the world. 

• Perform phone interviews with customers, educating and raising awareness about consumer fraud
• Perform investigation to help protect the customer and the company 
• Ensure excellent customer experience deliver high quality and productivity results 

• Fluent English, both spoken and written
• Fluent in Mandarin
• Strong ability to multitask using internal database systems 
• Ability to make independent decisions and results-oriented approach
• Ability to work in rotating shifts according to business needs
• Ability to work individually and within a team

• College degree or equivalent
• Knowledge of additional languages 
• Experience in customer service

• Training provided to all new hires
• Results recognition on monthly basis 
• Competitive global pay and benefits
• Opportunities to build valuable skills, express and implement your ideas and grow your career
• Experience being a part of one of the most advanced compliance teams in the world 
• Diverse, global team with colleagues in over 50 countries