Darbo skelbimas

German and English Speaking Customer Supporter for VIP International Support
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-01-31
Reikalingos kalbos
EN
DE
Darbuotojų LT
2500
Darbo skelbimai
39
Įkurta Lietuvoje
2012

Role

As Customer Supporter in the VIP International Support team, you will be responsible for delivering exceptional customer support on daily banking–related queries.

You will be responsible for servicing international customers as well as establishing and maintaining close relations with both Danske Bank customers and internal stakeholders.

You will deliver first class day-to-day support in relation to queries on account handling, cross-Nordic payments, online banking, and liquidity management.

In this role, you will develop your communication skills and the proactive customer orientation skill set.

Customer satisfaction is our main driver for success, which means that you will have the time to focus on serving customers and internal stakeholders.

In addition, you will learn about the value chain around the customers, including Danske Bank’s offering model to our largest corporate customers.

Focus area

  • Communicate clearly and proactively with customers and internal stakeholders 
  • Be service-minded and ensure that our customers will have extraordinary customer experiences 
  • Be able to navigate in the organization to get customer queries solved in a timely and efficient manner 
  • Be a sparring partner to our internal stakeholders to optimize our customer solutions 
  • Ensure timely and efficient follow-ups with the customers

Area of Expertise

  • Bachelor’s degree in Marketing, Economics, Finance, or Business Management considered as an advantage
  • Relevant experience from customer service, banking or consultancy 
  • Strong English and German language skills, both oral and written 
  • Proven customer-oriented mind-set 
  • Focus on delivering exceptional customer experiences 
  • Strong collaboration skills 
  • ’Can-do’ attitude and ability to work independently 
  • We expect you to take the end-to-end ownership of your tasks and be willing to go the extra mile to give the customer an exceptional customer experience

Promise

  • One of the leading Global Service Centre in Lithuania
  • A growing, international company which concentrates on innovative business facing solutions
  • Leaders who inspire you to succeed
  • An excellent place to grow your career and develop competences
  • A  collaborative Scandinavian culture

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