Darbo skelbimas

Head of Customer Onboarding
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-07-25
Išsaugoti Išsaugota
Reikalingos kalbos
EN
Darbuotojų LT
82
Darbo skelbimai
60
Įkurta Lietuvoje
2011

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Our client, company ePayments was founded with one clear mission – to provide payments relief for SMEs, Affiliates and Freelancers. With a focus on cross border payments we have built an ecosystem of customers and partners that underpin what we think is a true alternative to traditional banking. ePayments is now looking for a new qualified and experienced specialist to join a team of professionals.

Job description:

  • Take a leading role in building out a customer onboarding function, which will involve recruitment, migration of the function from current location to Vilnius and managing the team thereafter
  • The escalation point for all customer onboarding enquiries
  • Coaching and mentoring the team in order to be effective and efficient
  •  Managing KPIs and KRIs which measure the performance of the team
  • Own, develop and maintain all onboarding procedures, both process and desk procedures
  • At every opportunity strive for efficiency gains
  • Manage effectively and be responsible for associated risk related to customer onboarding
  • Sanction Screening
  • Ensure all policies related to Customer Onboarding are strictly adhered to

Requirements:

  • 5+ years of experience in a Customer Onboarding compliance function within a financial services company
  • 2 – 3 years of experience in a leading role
  • Fluent English both written and orally
  • Experience in Sanction Screening process
  • Russian language – would be an advantage
  • Zen desk experience – would be an advantage

Company offers:

  • Ability to join growing international company and participate in developing and building a new team in Lithuania

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