Darbo skelbimas

IT Application Support Specialist in IT Operations
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-01-31
Reikalingos kalbos
EN
Darbuotojų LT
2500
Darbo skelbimai
39
Įkurta Lietuvoje
2012

About the role

Being a part of wider IT Operations organisation, Application Operations Centre (APOC) team focuses on monitoring critical Danske Bank applications, restoring normal service operations as quickly as possible and minimising the adverse impact on customers. Team operates on 24/7 basis and is currently looking for a colleague who is passionate about new technologies and trends in operations, has some experience in automation and scripting and is willing to become a part of quickly developing and quality-driven team.

Responsibilities

  • Monitoring critical Danske Bank application performance
  • Managing and resolving non-complex application incidents
  • Cooperation with application owners while analyzing complex issues (including root-cause analysis and trend analysis)
  • Proactively managing the production environments and pending changes to ensure timely mitigation of risks
  • Optimizing operational processes and driving continuous service improvement initiatives
  • Contribution to ongoing strategic projects and other initiatives, e.g. transition of services from other provider
  • Participation in application development process in order to ensure early quality assurance and relevant monitoring set up

Requirements

  • Experience in Level 1 support within an IT Organization (advantage)
  • Bachelor or Master degree in IT or related field
  • Programming experience (can be self-learned) in one of the following languages: PowerShell, Python or Bash
  • Strong verbal and written communication skills in English
  • Good analytical skills
  • Goal oriented approach and ability to perform well in a dynamic environment with a focus on highest quality and delivery

We offer

  • An inspiring environment in a large IT organization
  • A perfect opportunity to join a growing IT team and face the challenge and the opportunity to influence and shape the team in Vilnius
  • Work in an international team, which concentrates on innovative business facing solutions
  • An extensive training program to ensure that your skills are maintained and updated on an ongoing basis
  • Highly skilled team and career opportunities
  • Cross business career opportunities in bank

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