Darbo skelbimas

IT Service Desk Support Analyst (FINNISH)
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-11-21
Atlyginimas
1100-1700 Eur gross/monthly
Išsaugoti Išsaugota
Reikalingos kalbos
EN
FIN
Darbuotojų LT
3700
Darbo skelbimai
61
Įkurta Lietuvoje
2012

Area

Supporting Danske Bank colleagues as well as delivering world class customer service on daily basis by identifying, owning and driving excellence of support and processes. Our colleagues are our customers – this is our point of view. This opportunity should catch your attention if you are willing to become Expert of bank products and processes and provide support and solutions for colleagues cross Scandinavian countries. And you will be the first who will be contacted when a problem or issue will arise. This position will let you learn back-office tasks as well as use your customer service talent.

Mission

  • To provide IT support and resolution of all types of incidents and requests reported to the IT Service Desk from a global customer base
  • Drive the increase of number of calls resolved at first point of contact by sharing information, updating existing knowledge and writing new knowledge documentation
  • Monitor all internal and inbound communication channels for any events that indicated a threat to IT Service Desk service standards and take appropriate steps to mitigate across all teams
  • Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a fast resolution of incidents and requests, that cannot be resolved at 1st line
  • Drive forward the continuous improvement of the department by championing change and driving service improvements

Skills

  • Strong level of Finnish and English languages (both written and spoken)
  • Strong motivation to work in a Service Desk role
  • High customer attention and/or customer service experience
  • High level of professionalism while dealing with challenging work situations
  • Preference to work within a team as opposed to working alone

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1100 EUR to 1700 EUR gross EUR/monthly).

We care about your well-being and work-life balance, so we offer a whole package of benefits for you in addition! Check this out.

*Please note that in addition you will get a language allowance, which depends on your language knowledge level and job requirements.

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