Darbo skelbimas

LEAN Consultant for Transformation Projects in Lithuania and The Nordic Countries
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-01-31
Reikalingos kalbos
EN
Darbuotojų LT
2500
Darbo skelbimai
39
Įkurta Lietuvoje
2012

Role

We are now looking for new team member in CSD Financing, Transformation & Implementation – Service Delivery Excellence team. The CSD Financing unit consists of in total 50+ global teams across the Nordic countries and Lithuania. The unit provides customer service and customer deliveries to all retail and corporate segment in the Nordics. 

Key deliverables and responsibilities for the transformation team is to assist managers and delivery teams in increasing efficiency of daily operations, improving team’s advanced problem solving abilities and enhancing customer satisfaction. We do this by training, coaching and supporting managers and colleagues across levels of the CSD Financing unit. 

Focus area

  • Implementing next level CX measures to help build more customer data driven and customer focused teams and managers
  • Coaching, supporting and developing of senior and middle level management 
  • Influencing and implementing changes using LEAN methodologies and tools
  • Driving LEAN culture by ensuring that LEAN projects are sustained and competencies are in place within the organization
  • Working independently and driving changes and improvements by using data and process insights
  • Challenging the status quo of the processes and procedures currently being used

Area of Expertise

  • At least 3 years of demonstrated results within Transformation projects involving  Operations Management and Stakeholder Management 
  • Experience in coaching and development of individuals and teams either as coach of senior management or as a senior manager
  • Demonstrated history of implementing multiple business process improvements using LEAN methodologies and tools
  • Excellent English language skills, both speaking and writing
  • High degree of emotional intelligence and persistence 

Promise

  • One of the leading Global Service Centre in Lithuania
  • A growing, international company which concentrates on innovative business facing solutions
  • Leaders who inspire you to succeed
  • An excellent place to grow your career and develop competences
  • A  collaborative Scandinavian culture

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