Darbo skelbimas

Primary Service Transformation Lead in Transaction Services
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-10-16
Atlyginimas
1750-2600 EUR gross/monthly
Išsaugoti Išsaugota
Reikalingos kalbos
EN
Darbuotojų LT
2500
Darbo skelbimai
77
Įkurta Lietuvoje
2012

Area

Are you always looking for improvements and keep challenging status quo? Can’t stand working in an conservative and slow environment ? Do you have experience as a consultant or project manager with a focus on transformation, service delivery, digitalization, operational excellence, and/or harmonization?

You have an opportunity to take a leading role in Transaction Services CSD, where by working closely with other key stakeholders in the organization, drive significant agendas and make a real difference in shaping the future of customer experience.

 

We are currently looking for two new team members to work as Primary Service Transformation Leads in Payments Area & Card and Cash Area.

In this role, you will be coordinating the long-term transformation roadmap for processes within Customer Service Delivery (CSD) Payments or Card and Cash Area, follow-up on implementation and execution status as well as participate in performance management. You will engage with relevant stakeholders in the Danske Bank organisation and facilitate cross-functional alignment and execution of transformations and improvements.

You will apply your project management, leadership, service and performance management skills and best practices to ensure successful implementation of agreed area targets.

Your location will be in Vilnius office but you might be required to travel periodically to one of Danske Bank offices in Scandinavia.

Your official role will be named as Consultant.

Skills

• 2+ years of project management or management consulting experience

• Process improvement experience

• High level of independence

• Confidence working with stakeholders from different parts of the organization

• Excellent written and spoken English

• Experience working in agile set-up is a plus

• Experience in banking industry is a plus

Mission

• Bring the Transaction Services CSD to the next level of process design and service delivery

• Run improvement initiatives and participate in cross-functional initiatives from scoping to implementation and realizing project objectives

• Ensure project deliverables conform to strategy directions and create measurable benefits

• Develop and maintain roadmap of projects, aligning the scope to our strategy and own process vision

• Participate in “operating rhythm” and in the weekly management meetings for day-to-day service delivery

• Facilitate the communication between IT and Business throughout the requirement specification and development process

We offer:

We will ensure that exact salary offered for you will be based on your qualifications, competencies, professional experience and requirements for the corresponding job function (salary range from 1750 EUR to 2600 EUR gross EUR/monthly).

We care about your well-being and work-life balance, so we offer a whole package of benefits for you in addition! Check this out.

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