Darbo skelbimas

Problem Manager in Problem Management Team
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-06-05
Išsaugoti Išsaugota
Reikalingos kalbos
EN
Darbuotojų LT
2500
Darbo skelbimai
71
Įkurta Lietuvoje
2012

About the role

Service Management sits within the IT Operations group. We are expanding our IT Service Management process expertise across our key operational sites and looking to build our Problem Management capability in Lithuania.

In IT Service Management we have colleagues across Denmark Lithuania and India involved in developing and managing our key processes and the governance framework.

As a Problem Manager you will be our onsite presence of our Process Management team currently based in India. Some travel may be required to other operational sites.

Responsibilities

  • Ensuring that the ongoing Problem Management service and support meet assigned customer needs
  • Ensuring consistent and appropriate communication with stakeholders for service related enquiries and issues
  • Reduce risk to our business, prevent problems and resulting incidents from happening by removing their root cause
  • Eliminate recurring incidents
  • Minimize the impact of incidents that cannot be prevented
  • Making continuous improvements to the process
  • Provide guidance to the Problem Solving teams
  • Report performance and track progress within a specific area

We offer

  • An inspiring environment in a large IT organization
  • A perfect opportunity to join a growing IT team and face the challenge and the opportunity to influence and shape the newly established team in Vilnius
  • Work in an international team, which concentrates on innovative business facing solutions
  • An extensive training program to ensure that your skills are maintained and updated on an ongoing basis
  • Highly skilled team and career opportunities
  • Cross business career opportunities in bank

Requirements

  • University or College technical education degree (Computer Science; Electronics; Engineering or similar, preferably a Masters)
  • Good English skills (written and spoken)
  • 2+ years of experience in IT development or IT Operations
  • ITIL Foundation certificate
  • Experience in at least 1 ITIL process management
  • Knowledge or experience of the Kepner Tregoe methodology of analysis
  • Experience in creation of appropriate process documentation
  • Experience in generation of reports (incl. ad-hoc reports)
  • Strong analytical, communication, teamwork and inter personal skills
  • Strong customer focus, drive for quality and results
  • Calm and structured with a sense of order
  • Responsible, flexible, efficient, team player
  • Holistic view on tasks and solutions

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