Darbo skelbimas

Quality & Compliance Enforcement Agent
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-02-07
Reikalingos kalbos
EN
Darbuotojų LT
34
Darbo skelbimai
5
Įkurta Lietuvoje
2017

Quality & Compliance Enforcement Agent

Every month more than one million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

 

As our Quality & Compliance (“Q&C”) Enforcement Agent you will be responsible for enforcing our guidelines and defend and protect our brand by assisting and working closely together with the Q&C teams and Legal teams in Copenhagen, Vilnius, London and New York. You will be part of the Enforcement team with team members in Vilnius and  in Copenhagen. You will be based in our Vilnius office and you will:

 

Your Responsibilities:

  • Assist with battling misuse of Trustpilot’s platform, which includes initiating C&D cases, identify cherry picking in company invitation patterns, widget cheating, misuse of reporting function, and assist Fraud Investigators with detecting fabricated reviews etc.
  • Work closely with diff. departments, incl. Communications, to assist with press related inquiries and Marketing, Legal and Communications related investigations.
  • Perform compliance checks on behalf of Marketing.
  • Provide second opinions to Q&C agents and assist with escalated cases related to any misuse of our review platform, including working closely together with Q&C agents on disputed cases.
  • Cooperate with our Technology department, including Fraud Investigators, sharing expertise necessary for building compliance tools and databases that help us to scale better and work more efficiently.
  • Assist manager with developing, identify, initiate, maintain, and revise policies and procedures for enforcement operations.
  • Drive and work closely with Legal on C&D cases, provide reports related to instances of fraud to and address requests from industry watchdogs, public authorities or ad-hoc investigation requests from management.
  • Educate and increase awareness within Trustpilot about the work and fundament of investigators operations and trust & transparency principles.
  • When required, help back up our Quality and Compliance Agents to solve reported reviews / tickets in case of lack of bandwidth and peak periods.

 

Skills:

  • Excellent written language skills in English.
  • Minimum of 2 year compliance or similar experience
  • Excellent analytical and fraud detection skills: the ability to detect suspicious patterns of abuse through scrutinizing multiple indicators and using multiple tools for detection.
  • Excellent investigative reporting skills.
  • Good understanding of Quality & Compliance operations & processes.
  • Great stakeholder management, as you will be engaging across departments.
  • Able to work independently & juggle multiple tasks at once. A proactive approach to task & issue handling.
  • Conflict management skills & an ability to communicate politely in all situations.
  • Process oriented & a keen eye for detail.
  • Ability to structure & prioritize your time.
  • A can-do person who works efficiently & takes pride in detecting fraud.

 

Application

Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by The Muse.

If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal Quality & Compliance Enforcement Agent.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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