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Senior Collector, Fraud Mitigation
Senior specialist
Galioja iki
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Darbuotojų LT
Darbo skelbimai
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We are seeking a Senior Collector, Fraud Mitigation to work in our Vilnius office. In this role, you will operate within the Credit & Risk Finance team. This is the team of highly motivated, business oriented professional credit risk specialists, who control the collections and fraud mitigation cycle in the United States of America and Canada. Join us, if you want to be a part of the team!

Sounds interesting? Here are some specifics:

• Fraud monitoring and mitigation on the North American market and North American shift. 

• Under minimum supervision, contacting Western Union agents to determine reason for WU service misuse and obtain behavioral change commitment by calling agents and documenting this information.

• Developing and deploying agent fraud mitigation tactics and providing strategic proposals.

• Handling situations which may require adaptation of response or extensive research according to customer’s response. Implementing best case handling practices.

• Using computerized system for tracking, information gathering, and/or troubleshooting.

• Answering inquiries and resolve issues along the way.

• Close partnership with other teams.

• Providing support in reporting and tracking of the results.

What you will need to succeed:

• Excellent English language skills.

• Bachelor’s degree.

• Being customer centric and teamwork inspired.

• Advanced problem-solving skills, emotional intelligence, orientation to results and objectives and willingness to advance professionally.

• Ability to multitask, work accurately and independently.

• Be passionate about the work in multicultural environment.

What will make you stand out:

• Collections or Fraud work experience, with at least one year in sole credit and risk.

• Sound customer service experience.

• Spanish language skills.

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