Darbo skelbimas

Service delivery specialist
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-03-21
Išsaugoti Išsaugota
Reikalingos kalbos
EN
Darbuotojų LT
82
Darbo skelbimai
57
Įkurta Lietuvoje
2011

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries. More about us: here.

Our client, a European company that is part of a US-based corporation, is providing a wide range of products and services within the healthcare sector. The internationally leading player ensures that patients receive optimum care – highly efficient and extremely reliable. Now, the company is expanding to Vilnius, Lithuania to establish a new financial operations center.

Job description:

The Global Operation team is looking for a new colleague who takes over responsibility for first and second level IT support for our new FP&A Competence Centre in Lithuania.

The purpose of this role is to assure operation of the IT Infrastructure and End User Services within a true Global IT organization. The new colleague will interact with the end users and be in close contact with global colleagues in UK and Germany.

Responsibilities

  • Responsible for First and Second Level support for End User workplaces
  • Technical support of workplace equipment i.e. headsets, mobiles, tablets etc.
  • First local contact for Global team with regards of network, telephony and necessary changes
  • Support of a unified communication environment i.e. MS Surface Hubs, Media Technique

Requirements:

  • 2-5 years of relevant experience
  • Sound experience with End User Services and Service fulfilment
  • Experience with IT Service Management Tools
  • Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations.
  • Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
  • Experience of data cabling / Computer Facilities knowledge
  • Ability to develop clear and concise documentation
  • Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience is a plus
  • May hold certification(s) in Service Management (ITIlv3 expected)
  • Telecom knowledge including VOIP / SIP and technologies advantageous

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