Darbo skelbimas

Service Desk Manager
Pozicija
Senior specialist
Vieta
Vilnius
Galioja iki
2019-06-10
Išsaugoti Išsaugota
Reikalingos kalbos
EN
Darbuotojų LT
350
Darbo skelbimai
9
Įkurta Lietuvoje
2014

Service Desk Manager

We are currently looking for a Service Desk Manager to be a part of Nasdaq Vilnius team. As a Service Desk Manager you will be responsible for implementing organization strategies through the effective direction and management of resources, while being accountable for the business strategies, functional or operational areas, processes or programs.

Responsibilities:

  • Supervise the daily activities of business or technical support or production team to ensure expectations are met / exceeded and that the team is operating in an efficient and effective manner
  • Set priorities for the team to ensure task completion; coordinate work activities with other supervisors and managers
  • Participate in both internal and external projects as needed
  • Ensure that the team is made aware of changes to the organization’s policies and procedures
  • Ensure that the team is made aware of new products and services, as well as, other relevant information such as press releases, media advisories
  • Ensure timely, accurate and complete reporting to appropriate parties regarding the team’s operations
  • Motivate, develop, recruit and retain employees while rewarding and cultivating a culture of high performing teams
  • Build and maintain strong client relationships and provides client advice
  • Design solutions for clients which will result in exceeding KPI’s
  • Respond to unresolved production support issues and participate in analysis and resolution on behalf of the business
  • Provide input into project schedule, risks, scope of work and budget

Requirements:

  • Education Required: MBA, MSc or related discipline, or equivalent work experience
  • Experience Required: at least 6 years

This is a full time permanent position located in Vilnius. As the selection and interview process is ongoing, please submit your application in English as soon as possible.

A valid working permit for the EU is mandatory.

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

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