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Solutions Support Administrator, End User Computing
Galioja iki
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Darbuotojų LT
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We’re seeking an EUC Solutions Support Administrator, based in our Vilnius, Lithuania office. In this role, you will be a part Western Union Global End User Computing (EUC) team who is a key department to ensure company functions as it provides Western Union employees with their work tools and support for – computers, operating systems, software, mobile phones etc. The EUC team maintains current IT structure in the company as well as finds IT solutions that let Western Union remain competitive in the market.

Sound interesting? Here are some specifics:

  • Consult end users to assist in determining hardware, software, or system specifications
  • Modify systems and/or programs based on user and system specifications
  • Assist in designing, developing, testing and implementing technical solutions for business applications and various End User related systems
  • Evaluate and integrate new hardware configurations and provide support of client technologies on workstations and peripherals
  • Support Windows, Mac OS workstations and various smart mobile devices
  • Respond to work requests regarding installation, configuration and/or maintenance of client software and the deployment of modern technology releases, performing new PC installations, troubleshooting, and software repair

What you will need to succeed:

  • Strong knowledge of Microsoft Operating systems and solid experience supporting Windows 7 and 10 in an enterprise environment
  • Knowledge of MS Active Directory as well as experience with device management and software deployment tools (i.e. Tanium, IBM Endpoint Manager a.k.a. BigFix)
  • Various mobile smart devices enterprise support experience together with mobile devices management systems like MobileIron
  • Understanding Mac OS in enterprise environment would be an advantage
  • Proven customer support experience and understanding of business processes

What will make you stand out:

  • Bachelor’s degree, preferably in computer science/IT
  • Fluency in English

What’s in it for you?

  • Competitive global pay and benefits
  • Unparalleled experience as part of one of the most advanced technology teams in the world, with opportunities to build valuable skills and grow your career
  • Diverse, global team with colleagues in over 50 countries

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