Darbo skelbimas

Swedish speaking Service Desk Agent
Pozicija
Specialist
Vieta
Kaunas
Galioja iki
2019-03-31
Išsaugoti Išsaugota
Reikalingos kalbos
EN
SE
Darbuotojų LT
30
Darbo skelbimai
4
Įkurta Lietuvoje
2018

Job Summary:

Centric IT Solutions Lithuania is seeking for a Swedish speaking Service Desk Agent who is curious and motivated to climb IT career ladder in an international IT company. Your primary job will be to solve and distribute incidents and to take care of the correct registration of the tickets. You will be a part of a completely new team of support specialists, varying in seniority, working for the same customer(s) and together you will be responsible for delivered quality and the happiness of the customer(s).

Key Responsibilities:

  • Quickly solving issues or work arounds, advising the next operator of possible solutions and distributing tickets;
  • Taking calls, registering, monitoring, categorizing and accurately filling in all required information;
  • Informing customers about the progression of tickets and linking them to the internal IT organization;
  • Creating and maintaining knowledge items, work instructions and manuals for customers.

Job Requirements:

Swedish language – not lower than C1 level;

English language – not lower than B2 level;

Active Directory/Exchange administration experience;

Knowledge of Windows 10 and Office 365;

Knowledge of hardware: notebooks, desktops and peripherals;

Networking: basic knowledge of networking related to workplace;

Preferred: basic understanding of what these technologies are and used for: database administration, CRM, Confluence, DirectAccess, Teams, SharePoint, TFS, ITILv3 Certified; etc.

 

Personal Competencies:

  • Professional and trustable with the customer;
  • Social, friendly, attentive and patient;
  • Autonomous, diligent problem solver, passionate and dependable, initiative and responsible;
  • Eager to learn.

What we offer:

  • Additional health insurance – we care about your health.
  • 3rd pillar pension funds – we care about your future.
  • Accident and travel insurance – we want to support you in unexpected situations.
  • Additional vacation days – we understand the importance of your rest.
  • Employment anniversary bonus scheme – we are grateful for your commitment.
  • Trainings and certifications – we care about your personal development.
  • Birthday vouchers – we want to make you happy.
  • Team building events – lets have fun together!

 

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