Darbo skelbimas

Team leader (global fraud claims)
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-05-04
Išsaugoti Išsaugota
Reikalingos kalbos
EN
Darbuotojų LT
2000
Darbo skelbimai
22
Įkurta Lietuvoje
2010

We’re seeking a Global Customer Care Claims Team Leader, based in our European Regional Center in Vilnius.

This position is responsible for managing a team of Specialists and achieving the Key Performance Indicators at an individual and team level, building partnerships with our stakeholders and business partners.

Sound interesting? Here are some specifics:

• Responsible for ensuring a high quality and productivity of the respective team.

• Contributes to a positive team environment and provides regular ongoing feedback, including performance reviews.

• Manages the daily workflow.

• Empowered to make critical business decisions that will positively impact the operations and improve customer/agent satisfaction.

• Actively participates and/or leads Process Improvement and Operational initiatives

• Resolves additional requests from internal departments and regional offices.

What you will need to succeed:

• Bachelor’s degree

• 1-3 years of experience in Customer Care, ideally in an inbound Call Center.

• Excellent interpersonal skills and leadership capabilities.

• Strong problem solving skills and decision making ability. 

• Detail oriented approach and ability to provide constructive feedback

• Ability to communicate effectively and professionally with internal and external customers

• Capable of working in a changing environment

• Fluency in English – both verbal and business writing skills

What will make you stand out:

• Experience in people management role

• Proven experience in Quality Assurance Operations Management

• Advanced level skills in MS Office programs

• Analytical skills

What’s in it for you?

• Ongoing learning and career development opportunities with the ability to be involved in process improvements, initiatives and project work;

• Training opportunities for personal development;

• An interesting multicultural working environment with the ability to collaborate and link across borders.

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