Darbo skelbimas

Tier 1 Support Analyst
Pozicija
Junior specialist
Vieta
Vilnius
Galioja iki
2019-04-30
Išsaugoti Išsaugota
Reikalingos kalbos
EN
Darbuotojų LT
73
Darbo skelbimai
5
Įkurta Lietuvoje
2018

Tier 1 Support Analyst

Job Overview: 

Our Technical Support Analysts are the face of our company and are responsible for delivering exceptional customer service to our clients. We are looking for an individual who is passionate about customer service and enjoys regularly exceeding client expectations. 

As you will be consulting our US clients, your work hours will be from 4 pm to 1 am.

Job Responsibilities:

·      First point of contact for all post-sale client interactions.

·      Receives all inbound client requests that derive from tickets, chat, phone, email, and escalations from internal colleagues.

·      Engages clients to resolve questions and requests within the community.

·      Analyzes semi-complex problems, identifies solutions and executes to solve with limited management oversight.

·      Owns resolution for standard requests including: marketing best practices, technical troubleshooting, billing inquiries, ROI reporting, moderation guidelines.

·      Maintains client loyalty by serving customers above and beyond their expectations.

·      Uses tools and troubleshooting techniques and exercises good judgment in decision-making in order to routinely deliver exceptional client support at all times.

·      Educates and assists other departments within Bazaarvoice regarding systems, tools, and process for management and resolution of client requests.

·      Responsible for writing standards & guidelines to improve scalability and quality.

·      Engages in minor issues directly with clients but escalates any non-day-to-day events.

·      Understands the client experience and is proficient in the tools that clients interface with.

Job Requirements:

·      Associate’s degree or equivalent professional experience.

·      Outstanding oral and written communication skills.

·      Positive, self-starter attitude with desire to exceed client expectations Attention to detail, highly organized, with an absolute focus on quality of work.

·      Fluent English to advanced business level. Additional language skills a bonus. 

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