Darbo skelbimas

Web/Mobile app support specialist
Galioja iki
Išsaugoti Išsaugota
Reikalingos kalbos
Darbuotojų LT
Darbo skelbimai
Įkurta Lietuvoje

We’re seeking a Web/Mobile App Support Specialist for Western Union Digital in our Vilnius office

In this role you will be eliminating hidden sources of customer struggle and driving continues improvement of the online experience of our customers and prospects. You will be part of Agile team that provides support for newly launched websites/mobile apps globally.

Sound interesting? Here are some specifics:

  • Responsible for monitoring product properties on a continuous basis to assess the health of the product that might impact business or its revenue
  • Perform complex diagnosis of problems, provide solutions within area of responsibility and/or through consulting with other teams
  • Assist in the root cause analysis of Customer and Product issues using available tools
  • Coordinating implementation of fixes and enhancements with both internal and external teams
  • Support various stakeholders by helping them to perform their checks

What you will need to succeed:

  • Strong analytical and problem solving skills
  • Ability to work with people at all organizational levels and from diverse cultures and backgrounds
  • Ability to manage multiple projects simultaneously, to prioritize workload and to work effectively in a fast-paced environment with demanding deadlines
  • Confidence to present and stand up for your work and ideas—along with the ability to take and use constructive feedback

What will make you stand out:

  • Familiar with web or mobile technologies
  • Understanding and speaking Russian language 
  • Experience with analytics tools (Adobe Marketing Cloud or Google Analytics)
  • Experience with ticket management systems (JIRA would be ideal)
  • HTML, SOAP basic knowledge

What’s in it for you?

  • Ability to be involved in process improvements, initiatives and project work 
  • An interesting multicultural working environment 
  • Ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems
  • An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package 
  • As a member of our team you will be also be involved in our global employee recognition program 

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