Darbo skelbimas

Workforce scheduler
Pozicija
Specialist
Vieta
Vilnius
Galioja iki
2019-03-30
Išsaugoti Išsaugota
Reikalingos kalbos
EN
Darbuotojų LT
2000
Darbo skelbimai
16
Įkurta Lietuvoje
2010

We’re seeking a Scheduler, Workforce based in Vilnius

In this role, you will be part of Global Workforce Management team to forecast workload, plan staffing capacity, scheduling, real-time CSC performance monitoring and volume allocation across WU sites to deliver great customer experience. 

Sounds interesting? Here are some specifics:

  • Forecasting and developing hiring plans for internal WU and Partner sites
  • Creating efficient and effective employee schedules to balance between business needs, labor law and WU employee preferences 
  • Creating reporting and monitoring tools to adjust staffing levels and distribute workload to meet efficiency and cost per minute goals 
  • Ensuring daily, weekly and monthly reports are accurate and brings value
  • Analyzing daily statistics and identifying possible areas for improvements

What you will need to succeed:

  • Experience within a Workforce Scheduling environment 
  • Strong English language skills (both written and verbal)
  • Strong analytical and communication skills 
  • Experienced with Excel at an advanced level  
  • Ability to multitask with minimal supervision

What will make you stand out:

  • Knowledge of Avaya CMS, NICE IEX or other Workforce Management tools
  • Experience with automation or/and knowledge of SQL

What’s in it for you?

  • Ongoing learning and career development opportunities
  • Ability to be involved in process improvements, initiatives and project work
  • Exciting multicultural working environment
  • Ability to collaborate and link across borders with sector and technical experts in all parts of our business 
  • As a member of our team you will be also involved in our global employee recognition program

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