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Workforce Supervisor
Galioja iki
Išsaugoti Išsaugota
Reikalingos kalbos
Darbuotojų LT
Darbo skelbimai
Įkurta Lietuvoje

Workforce Supervisor – Vilnius, Lithuania

Do you enjoy planning for the future, ensuring that available resources are fit for purpose? Are you the type of person who will inspire a team by leading by example? Then join Western Union as a Workforce Supervisor.

Motivated by our values: purpose-driven, globally-minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

You’ll be leading a team of 4 Workforce Management Senior Specialists. You’ll ensure that WFM processes associated with the schedule’s changes and major outages handling are consistently executed, reviewed, communicated and monitored. You will be responsible for operational workload forecasting and the development of complex staffing plans for internal Western Union teams. We look to you to ensure efficient and effective agent schedules to meet staffing needs. You will be regularly communicating and cooperating with internal and external staffing partners to ensure staffing needs are met delivering seamless customer experience. You will contribute towards the development and optimization of WFM processes and tools to efficiently manage WFM tasks and responsibilities which are used by Operations team to effectively utilize resources. 


To succeed in this role, we will need you to have 2-4 years of progressive experience within a Workforce Scheduling/Forecasting environment or equivalent. You will need to have experience in leading, mentoring and developing teams. Furthermore, you will have advanced MS Office tools skills along with strong problem solving, analytical skills and high attention to details. You will be comfortable with analyzing data and providing valuable insights. Moreover, you will have the ability to establish and maintain effective relationships and partnerships with key stakeholders, while demonstrating strong interpersonal and communication skills. We expect that your strength is to multitask in a structured, fast-paced, deadline-oriented and demanding environment.

Join us, and let’s move money for better

It’s an exciting time at Western Union. We’re growing as a business and we’re shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.


We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.


Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.


Annual base salary gross: 23,807 – 43,533 EUR


The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of Western Union’s total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!

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